Contact Center Service Techs

Contract/Travel Opportunity

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Includes travel, lodging and transportation

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THE RELOCATION PACKAGE IS PROVIDED BY:

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About Eaton

We help our customers solve their greatest power management challenges through our industry leading electrical, aerospace, hydraulic and vehicle products and services.

We are dedicated to manufacturing excellence and to providing innovative products that make our customers more successful. Our broad product mix can be found in industries all over the world, protecting people and assets, while improving productivity and efficiency.

Screenshot 2022-08-10 at 17-56-47 About us Eaton
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Technical Service Representative

Job Description & Duties

  • Deliver industry leading customer support
  • Improve the customers experience by improving customer up time and reducing the incident rate
  • Document all applicable customer contacts / warrant claims in related software systems.
  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
  • Assist with employee on-boarding and training as needed.
  • Represent the Roadranger Customer Experience Center in cross-functional teams and project/as needed.
  • Embrace continues improvement and efficiency activities that lead to positive impacts to the business
  • Assist managers with building a cross-functional and flexible support organization to meet future support requirements
  • Use emerging trend and other relevant information to design, develop, and facilitate custom training for the Roadranger Call Center agents and related teams
  • Ability to Interpret electronic data to prescribe repair strategies for all products
  • Develop, implement, and maintain claim coding guidelines with product teams
  • Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
  • Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
  • Strong technical skills/knowledge of all Eaton Truck products
  • Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
  • Interact with cross functional departments such as Advanced Technical Services, Service Engineering, Warranty, and supply chain to communicate trends and opportunities for improvement
  • Support teammates and other departments as needed
  • Represent Eaton in a courteous, ethical, and professional manner at all times
  • Ability to work flexible hours, potentially including weekends
  • Responsible for staying current on pertinent product and customer issues
  • Administer Eaton Truck Component product warranties per published guidelines
  • Ability to travel up to 20%

Preferred Qualifications

  • Bachelor’s Degree from an accredited institution
  • 5 years of automotive, truck or heavy equipment experience
  • 5 years of customer service experience
  • Basic knowledge of dealership/repair facility operations
  • Basic knowledge of transmission or gear train operation
  • Experienced in troubleshooting electrical systems containing sensors and actuators
  • Experience with electronic troubleshooting methods, tools and standards such as CAN
  • Experience with Roadranger products or comparable products
  • Ability to work well in a team environment
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Galesburg, Michigan

Galesburg is a great place to live. Galesburg ranks well in a combination of factors and diversity. Galesburg truly has something for everyone, and that’s why it’s a great place to call home.

Galesburg is a city in Kalamazoo County, Michigan. The population at the 2010 Census was approximately 2000.

Galesburg is located along the north side of the Kalamazoo River . The city is situated on M-96 and is just north of I-94 (with exits due south of the city's west side and about one mile (1.6 km) to the east).
Kalamazoo is about ten miles (16 km) to the west and Battle Creek is about ten miles (16 km) to the east.

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Places to visit

Fort Custer State

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Hillcrest Dog Park

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Pinball at the Zoo

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WOULD YOU LIKE TO BE PART OF OUR TEAM?

All qualified applicants for TalentMovers are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.